Vodafone coverage under fire

ANGER over poor Vodafone mobile phone coverage has led to a record number of complaints made to Australia's Telecommunications Industry Ombudsman for the year.

Regional figures were unavailable yesterday, but nationally the number of complaints made by Vodafone customers rose by almost 25,000 for the 2010-11 year, accounting for more than 80% of a total increase of about 30,000 submissions to the ombudsman.

The ombudsman received almost 198,000 complaints in 2010-11 compared with about 168,000 in the previous year.

Sunshine Coast Vodaphone customer Leea Gilmour said mobile phone coverage in her suburb, Kuluin, was not good anyway.

She said she had changed from Optus to Vodaphone about two years ago because of service issues. "For me, it has more to do with things like the phone I want - and Optus now has Frequent Flyers. I'll probably change back," the 29-year-old said. "Vodaphone isn't particularly bad, though, just not great."

Another Vodaphone user, who lives in Caloundra but did not want to be named, said he was happy.

Ombudsman Simon Cohen said Vodafone complaints had almost tripled, from about 11,000 last year to more than 35,000 this year.

Optus complaints rose by 5% to 20,000 for mobiles, 4000 for landline and 3800 for internet.



From the 2010-2011 Telecommunications Industry Ombudsman Annual Report, compared with last year:

  • 197,682 complaints, a record and an almost 18% increase
  • Complaints about Vodafone almost tripled from about 11,000 to more than 35,000
  • 112,000 complaints about mobiles, a 51% increase