Dr Kyle Quinn at the Gold Coast airport. Photo: John Gass / Tweed Daily News
Dr Kyle Quinn at the Gold Coast airport. Photo: John Gass / Tweed Daily News John Gass

Department wouldn't re-swipe EFTPOS to save doctor's visa

POTTSVILLE'S Dr Kyle Quinn has narrowly avoided being thrown out of Australia over a credit card glitch.

Dr Quinn had packed his bags and was supposed to be on a plane back to Canada on Saturday after the Department of Immigration office accused him last week via email of being an "unlawful entrant into Australia".

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Authorities said he had to leave the country within 10 days and was barred from working because he had not paid for his $1520 visa.

But he had, filling out the correct credit card number on his application form.

Dr Quinn applied for an 18-month work visa to continue as an osteopath in South Tweed, having finished a Masters degree at Southern Cross University.

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"I talked to Immigration four times in the lead-up to applying to make sure I met with every criteria of eligibility," he said.

"My visa was made invalid because they could not process my credit card. I was kicked onto the road and told to go home. It was ridiculous."

Dr Quinn lodged an appeal with Immigration and a formal complaint with the Ombudsman, with proof he had enough money in the bank when he paid.

"All I wanted was for someone to put my credit card through the Eftpos again," he said.

After appealing to multiple government departments across Australia, and with his case worker's day off on Wednesday, Dr Quinn was still an illegal entrant.

With no options left, Dr Quinn packed his bags and called the Tweed Daily News.

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After we contacted immigration authorities on Wednesday, the next night Dr Quinn was allowed to resubmit his initial application after a phone call from "someone way higher up".

"The department can confirm that a client residing in Tweed Heads raised an issue regarding the attempted payment of his visa application fee and that this matter has since been successfully resolved," a department spokesperson told the Tweed Daily News.

"I'm exhausted, I'm relieved," Dr Quinn said.

"Everything has changed so quickly so many times it's been hard to come to terms with. It's been surreal. I haven't unpacked because it hasn't sunk in."