New register to help medical alarm devices connect to NBN

NBN Co has established a register to help support people who have medical alarm devices migrate successfully across to services over the National Broadband Network.

The Medical Alarm Register is being introduced ahead of the disconnection of copper phone lines from May 23 in NBN fixed line communities across New South Wales and Queensland.

NBN Co can help facilitate individuals receive the appropriate assistance when it comes time to move these services over to the NBN.

NBN Co's chief communications officer John Simon said the company was committed to working with the medical alarm industry, retail telecommunications companies and internet service providers as they work towards a smooth transition to the NBN for medical alarm users.

"The most important thing for residents and businesses to know is that the move to the NBN is not automatic," he said.

"Residents and businesses relying on special equipment including medical and security alarms must contact their preferred service provider as soon as possible to make sure the device can continue to operate."